Vil du være med til at opbygge fremtidens bank i Norden?

We have already transformed 4 HR-operations into One, even though a few steps remain. We are looking for someone guiding us into the next leap, hereby how to advance on AI together with our brilliant colleagues worldwide, always with our people and key deliveries in sight.

As the Head of HR Operations, you will play a critical role in overseeing and enhancing the HR operations function of our organization. You will lead an experienced team of specialists within payroll, HR services, HR technology, Compensation & Benefits and HR governance.

You will be responsible for managing HR processes, policies, and programs that support our workforce while ensuring compliance with legal and regulatory requirements. This role requires strategic thinking, strong leadership skills, and the ability to drive HR initiatives that align with the company's overall business objectives.

Key Responsibilities:

• Lead and mentor the HR team, providing guidance and support for their professional growth

• Develop our HR Operations to be cost efficient and accurate. Hereby leading implementations of HR tech

• Optimize the benefits of belonging to One Global HR Operating model

• Secure our HR-operation is compliant to GDPR

• Secure availability of data for decision making

• Secure updated personnel handbooks and internal information for HR cycles

• Secure that we are compliant to HR policies

• Align and maintain our Compensation & Benefits framework, models and vendors

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Do you enjoy working with data, have an analytical mindset and are interested in collaborating in an international team towards excellence in risk reporting using IFRS9 (loan losses)? Then this job is a must see!

The Risk Management Information Analyst is a role in the Enterprise Risk Management department. You will be working in a vital area of Santander's risk strategy where your daily job will involve collaboration across the different departments inside Risk as well as with other functions outside Risk, such as Finance, Collections, IT and HQ.

You will be part of a friendly, collaborative and supportive team where your area of responsibility will include extracting and working with data, analysing, and reporting: month close, consolidation, budgeting and forecasting across the Nordic countries.

Data will be a key part of your work as it is an essential part of all risk processes to identify, measure and mitigate risks inherent to our core business activities.

Main activities

• Ownership and delivery of Nordic risk reporting, analytics and consolidation: period closing, forecasting and budgeting processes (monthly, annually, ad-hoc)
• Data analytics and use of BI tools for reporting automation
• Preparation and performance of periodical and ad-hoc variance- and performance analysis for reporting to relevant stakeholders, including management, HQ and auditors
• Developing common, documented, best practice ways of working for closing and forecasting processes
• Seeking, analysing, and solving delivery and sourcing challenges in a common way and working with teams to build on the future common data infrastructure
• Working together with Risk and Business Units regarding IFRS9 loan losses and ad hoc projects

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Who we are

We are a Nordic team of 7 persons who belong to Financial Management. We have team members in Lysaker, Stavanger, Copenhagen, and Stockholm. The Deposits team is responsible for managing an +85 BN NOK portfolio, which provides the Bank with its largest source of funding. Deposits funding is expected to grow in significance as the Bank’s dominant source of funding. We currently have Deposits in Norway, Sweden and Denmark.

The Deposits function is responsible for all aspects of the Deposits business. These areas encompass a wide range of deliveries, including product development, volume growth and cost management, customer experience, partnering on Marketing/CRM campaigns and ensuring compliance with new regulations.

Success for us, is to deliver great customer experience and attractive funding for the bank. The Customer experience should be frictionless, seamless and reliable 24/7.

About the role:

The role of Product Development Manager plays a central role on the team, with the responsibility to drive new initiatives that will create long-term value and growth for Deposits. These initiatives include both new products and services, as well as finding opportunities to optimize our existing platform. As the Bank operates in 3 different Deposits markets, ensuring simplification and harmonization of our products and services across countries is key to achieving efficiency and providing the best offerings to our customers.

The role will require partnering with internal teams, external partners and providers, as well as within the Deposits team itself. The Product Development Manager is the owner of the roadmap planning and the primary driver for ensuring Deposits initiatives are prioritized.

The role is Nordic and product development will take place in all countries where Deposits in the Nordics operates. Some travelling is expected.

Leadership & Advocacy

• Ensure strong and timely communication with internal and external partners and stakeholders
• Lead the Product Development process from implementation to full launch, ensuring stakeholders are on board and all relevant process steps are completed

Product & process Ownership

• Ensure products and services are implemented in a way that make them competitive, profitable and compliant
• Ensure simplification and alignment of products, processes and systems
• Ensure exceptional user experiences and fully automated solutions
• Lead roadmaps planning and prioritize backlogs and sprints

Product Development

• Deliver business value through the implementation of improved or new features / services / products in close collaboration with Product Managers and cross functional team
• Coordination of development projects, including internal approval processes
• Lead the product development through all relevant internal and external approval processes including prioritization
• Develop material required for internal approvals, including a business plan detailing costing/forecasts/profitability
• Lead, communicate and coordinate between functions, markets and partners to ensure efficiency and scalability
• Writing requirements, epics and user stories to prepare backlog
• Develop prototypes and conduct user testing and experiments to collect market / customer insight and ensure excellent user experience
• Support with test scenarios, test data and testing of changes or new product/service introductions
• Ensure decisions are made with insight (data + qualitative) and in-line with the banks risk appetite and profitability requirements
• Ensure proper handover to business and IT functions where relevant
• Act as agile “product owner” for one or several agile development teams working within your product area

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Are you passionate about creating new improved agile processes? Do you believe in team efforts and get motivated by the best of breed technology? If yes, you could be our new Value Stream Manager.

Your responsibilities:

• Foster cross-value stream coordination and collaboration to help drive continual improvement.
• Drive multiple release planning sessions
• Resolve impediments outside of a scrum master’s span of influence
• Escalate impediments and help manage risk.
• Engage with business stakeholders to configure agile processes to the organization’s needs.
• Provide leadership, direction and coaching to scrum teams and scrum masters
• Foster an environment that anticipates and acts upon potential threats or opportunities
• Maintain metrics that provide visibility to stakeholders on program-level plans, progress and quality
• Assess the costs and potential benefits of new approaches to release management
• Align strategy, methodology and execution
• Ensure agreed quality standards, and that best practices are promulgated throughout the organization
• Help develop and maintain a strong culture of continuous improvement, innovation and teamwork within the team.

Who are we looking for:

This role is a good match for you if you you are passionate about Agile Scrum methodologies, enjoy working in a collaborative team environment, and are dedicated to delivering high-quality products.

Your experience and qualifications:

• Trade certification preferred (e.g., scaled agile program consultant, scrum master)
• Experience with Kanban/software development life -cycle
• Deep and broad knowledge of fundamental IT technical skill sets
• Minimum five years’ overall IT experience
• Minimum two years’ experience as a scrum master, product owner or agile coach
• Bachelor’s Degree in computer science or related field
• Design practices, processes, procedures and systems to manage work simply
• Convey complex and technical issues to diverse audiences
• Combine and organizes information into meaningful patterns, and combines pieces of information to form conclusions or general rules
• Convey complex and technical issues to diverse audiences
• Best practice and continuous improvement mindset
• Thrive with coaching others
• Ability to create trust across functions and teams

What we offer:

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future.
• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

Interested?

If you have the right profile and enthusiasm, please submit your application and CV as soon as possible, but no later than 08.10.2023. If you have any questions, feel free to contact Claus Mönniche, email: claus.monniche@santanderconsumer.dk

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The Finance Business Intelligence Manager (FBIM) is responsible for implementation, optimization and day-to-day management of business intelligence solutions in the Financial Control function in the Bank.

The FBIM is an important member of the Finance Data team and will work closely with cross-functional teams to ensure that data is effectively gathered, analyzed, and transformed into actionable insights and reports, enabling informed decision-making and driving business growth.

The Bank has a strategy to migrate to cloud-based data services. The FBIM will be the technical owner of the databases within Financial Control and will work closely with the Banks Data Management department to develop and implement new business intelligence solutions according to corporate data strategy.

The FBIM will take an active role in the Banks data governance process and is responsible for following up data quality to ensure that the data has the right quality for the defined purpose.

FBIM will be responsible for the end user tools that enables access to the relevant databases within the Financial Control function.This will currently include SAS Enterprise Guide, Python, Power-BI and MS SQL Management Studio.

Main deliveries:

• Formulate and communicate our requirements to internal Data Management.
• Processes that ensures robust and secured data
• Processes that ensures validated data to meet data quality requirements
• End user tools that provides easy access to relevant data and ensure that the users receives relevant training and user documentation.
• Availability for other Financial Control work streams of required data with the right quality at the right time.

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A Governance, Reporting, and Controls (Governance) Specialist has a critical role in helping Santander Consumer Bank to fulfil its legal and regulatory obligations when it comes to Anti-Money Laundering (AML) activities. Santander recognizes its responsibility to ensure that Bank activities are compliant with the law at any given time, in order to protect its shareholders, customers, partners, employees, and reputation.

One of the major responsibilities of a Governance Specialist will be defining, establishing and enforcing governance, methodology, procedures & frameworks across AML Office.

A Governance Specialist in cooperation with the rest of the teams in AML Office, Due Diligence and Compliance will define, develop and continuously improve quality assurance procedures and controls. This is crucial to ensure constant development of AML & Fraud functions within the Bank and be in line with rapidly changing regulatory environment.

Additionally, Governance specialists will provide active advisory support for the rest of the Bank – projects, establishment of new products and changes to existing products.

Main responsibilities:

Methodology, Procedures & Framework

• Define and implement procedures and frameworks for AML Office

• Establish key KPIs for AML Office to be able to follow improvement of AML & Fraud functions

• Keep track of regulatory changes and continuously review business practices to ensure it is in line with the changes

• Perform ongoing maintenance of AML policies and procedures to secure alignment with the HQ requirements

Quality Assurance & Controls

• Cooperate with Internal Audit, Compliance to implement controls that adhere to international and local banking regulations across the organization and perform tests to ensure that they are set up correctly

• Perform random sampling on all CDD, Transaction Monitoring, and On-Boarding functions to ensure SCB is completing these tasks according to regulatory standards and internal policies

Reporting & Risk assessments

• Develop common reporting templates for local, Nordic, HQ and where possible external entities.

• Serve as the main point of contact to internal and external parties when it comes to reporting and risk assessments.

Operational Risk, advisory and stakeholder management

• Serve as Operational risk responsible for AML Office and participate in ORC network within the Bank.

• Actively participate and advice on AML & Fraud related matters in projects, initiatives and new product development in the Bank.

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Are you interested in data and developing ways to utilize and present data to stakeholders? Would you like to contribute to further improvement of our Bank’s non-financial risks management, learn a lot about non-financial risk, whilst having opportunities to create new ways of reporting and working with talented colleagues across the Nordics in a truly international Bank?

If so, you could be our new Non-Financial Risk Control Analyst.

We are looking for a highly motivated Non-Financial Risk Control Analyst to join our Non-Financial Risk (NFR) management team. We are looking for you who have a drive and genuine interest in supporting and challenging the business in managing their non-financial risks. If this sounds like you, we would be happy to receive your application.

We will offer interesting work assignments in a high-performing international environment and great opportunities to drive improvements in reporting and related processes.

Within our Bank's risk management framework, non-financial risk covers a diverse range of important risks, including business continuity and vendor-related risks, cybersecurity and technology driven risks or risks caused by failing to meet expectations on the control environment.

The NFR team is a part of Risk and Santander Nordic’s second line of defense (2LoD). NFR is responsible for carrying out risk management and control of risk matters within the area of non-financial risk.

Responsibilities

• Reporting from the Non-Financial Risk function including monthly and quarterly NFR reports, Quality Assurance reporting and Bank and Country Risk report contributions. The role also includes reporting of operational risk internally within Santander Nordics and to HQ
• Maintain reporting framework for 1LoD and 2LoD using PowerBI. Developing new ways to utilize and present data to help 1LoD/2LoD make informed decisions in the area of non-financial risk management
• Complete monthly account reconciliation between Finance and NFR systems and estimation of losses
• Execution and evidencing of internal controls in NFR Support team
• Contribute to follow up of internal and external audit recommendations
• Participate in other non-financial risk 2LoD activities, such as business continuity management, scenario analysis, vendor risk oversight, own insurance oversight and annual internal control activities when relevant
• Participate in the development and implementation of initiatives in the area of non-financial risk

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Vi søker en dyktig og selvdreven Market Risk Analyst som vil spille en avgjørende rolle i bankens håndtering av renterisiko og likviditetsrisiko. Dine oppgaver vil inkludere analyse av bankens produkter på balansen, bruk av avanserte risikomodeller og kvantitativ analyse for å identifisere trender og risikoer. Du vil være en viktig bidragsyter i utviklingen av bankens risikomodeller, etterlevelse av regulatoriske krav og automatisering av rapporteringsprosesser.

Du vil være en del av Market Risk teamet som består av seks personer. Vi er sammen ansvarlig for overvåking og kontroll av bankens likviditetsrisiko, renterisiko, valutarisiko, motpartsrisiko, i tillegg til verdsettelse av finansielle instrumenter, samt analyse og rapportering på bankens ABS-transaksjoner. Teamet er en nordisk funksjon som dekker Santanders virksomhet i alle de 4 landene vi opererer i. Market and Capital Risk avdeling er en del av Risk-divisjonen med 110 ansatte.

Hva vil du gjøre?

Arbeidsoppgaver og ansvarsområder inkluderer:

• Analyse og parametersetting av produkter på balansen for korrekt beregning av renterisiko og likviditetsrisiko
• Identifisere trender og måle risiko ved hjelp av kvantitativ analyse / risikomodeller for renterisiko og likviditet (ALM modeller)
• Videreutvikle bankens risikomodeller etter økende krav fra europeiske og lokale finansmyndigheter og ikke minst økende kompleksitet av bankens egen forretningsmodell
• Du vil inngå i et operasjonelt team for ALM rapportering som benytter automatisk programvare for simulering, monitorering, kontroll og rapportering. Systemet har mulighet for avansert parametersetting og videre utvikling drevet av dine analyser
• Sikre god governance rundt markedsrisiko inkl. policier, guidelines, fastsetting av risikoappetitt og risikorammer med underliggende analyser
• Kontinuerlig forbedre og utvikle dagens prosesser og verktøy for risikoovervåking og datainnhenting

Har du relevant arbeidserfaring og god kjennskap til overstående punkter kan et utvidet ansvarsområde og fagansvar være aktuelt. Stillingens arbeidsoppgaver og ansvarsområde tilpasses den enkelte kandidat.

Du vil jobbe på tvers av Norden, delta i/lede spennende prosjekter og videreutvikle bankens risikomodeller i samarbeid med vårt hovedkontor i Madrid. Du vil jobbe tett sammen med andre områder i Banken, som Treasury, Capital Markets, Capital Management, Financial Control og Data Management.

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The Nordic Process Specialist, Collection has overall responsibility of understanding Collections internal processes and systems used throughout the Nordics, consequently acting as a subject matter expert on those areas. The Nordic Collection Process Specialist within Country Execution represents a key role in different development initiatives in the bank, providing those with relevant insights and expertise about functionalities and dependencies of core banking systems in connection with processes related to Collections.

The Nordic Collection Process Specialist is primary responsible for defining the development needs and formulating those into technical/system specific demands, as well as managing Change Requests initiated by Collections linked to the system changes in core banking systems at Nordic level.

The Collection Process Specialist is also responsible for testing activities performed in core banking systems and Collections tools integrated with core banking systems for all Nordic countries, specifically in relation to new product launches and core banking system upgrades.

The Collection Process Specialist manages his/her work independently and provides co-training and support to whole Collection function, Core Banking teams, Operations, Finance and Risk departments and other stakeholders.

Main responsibilities

• Lead/support Country Execution forums
• Create and coordinate Change Requests needed in core banking systems
• Responsible for implementation of the Collection development initiatives
• IT, Operations and Data Management coordination
• Driving and supporting Country Execution/Collection when implementing new tools and platforms
• Create digital and innovation initiatives within Country Execution
• Collaboration with stakeholders
• Overall monitoring and follow up of the tasks being involved in
• Define and maintain an efficient and compliant process for testing and test data
• All other activities performed in Collections according to local practice and instructions set by Head of Country Execution

Developments and core banking systems

• Core banking systems developments linked to Collection
• Collections systems & tools for Country Execution
• IT developments coordination (channels, campaigns, data)
• Design of tests and controls
• Work closely with Country Execution teams to develop and understand their needs, processes and system functionality

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Oletko positiivinen ja energinen tiimipelaaja? Nautitko ihmisten

auttamisesta ja vauhdikkaasta työympäristöstä?

Jos vastasit kyllä, voit olla hakemamme Customer Service Specialist.

Santanderin asiakaspalvelussa autat asiakkaitamme rahoituspalveluidemme
parissa puhelimitse, sähköpostilla sekä verkkopalvelussa. Olet oma-aloitteinen
ja tehokas tiimipelaaja, joka pystyy tekemään myös itsenäisiä päätöksiä.
Sinulla on hyvät asiakaspalvelutaidot ja halu ylittää asiakkaiden odotukset.
Osaat kuunnella asiakasta ja tarjota hänelle aina parhaiten sopivan ratkaisun.
Ymmärrät myynnin merkityksen asiakaspalvelussa ja sitoudut yhteisiin
tavoitteisiin. Sopeudut nopeasti muuttuviin tilanteisiin, etkä pelkää
rutiineja. Haluat osaltasi vahvistaa yrityskulttuuriamme, jonka ydin on
yksilöllinen ja reilu asiakaspalvelu. Aikaisempi kokemus
asiakaspalvelutehtävistä katsotaan eduksesi.

Meillä pääset kehittymään asiakaspalvelun ammattilaisena
innostavassa ja kansainvälisessä ympäristössä. Monipuolisessa tehtävässä pääset
näyttämään taitosi ja haastamaan itseäsi. Meillä on positiivinen tekemisen
meininki ilman turhaa pönötystä ja teemme töitä unohtamatta pilkettä
silmäkulmassa. Palkkaus on Rahoitusalan työehtosopimuksen mukainen ja tehtävä
vakituinen.

Lisätietoja tehtävästä antaa Otto Peltonen 13.9 sekä 20.9 klo
14–16 numerossa 050 324 3555. Tehtävä alkaa heti sopivien henkilöiden
löydyttyä, ja käymme hakemuksia läpi jo hakuaikana. Toimithan siis nopeasti.

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Voit jättää meille avoimen hakemuksen. Olemme sinuun yhteydessä, mikäli meillä aukeaa osaamistasi vastaava tehtävä.

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