Vil du være med til at opbygge fremtidens bank i Norden?

A Governance, Reporting, and Controls (Governance) Specialist has a critical role in helping Santander Consumer Bank to fulfil its legal and regulatory obligations when it comes to Anti-Money Laundering (AML) activities. Santander recognizes its responsibility to ensure that Bank activities are compliant with the law at any given time, in order to protect its shareholders, customers, partners, employees, and reputation.

One of the major responsibilities of a Governance Specialist will be defining, establishing and enforcing governance, methodology, procedures & frameworks across FCP.

A Governance Specialist in cooperation with the rest of the teams in FCP and Compliance will define, develop and continuously improve quality assurance procedures and controls. This is crucial to ensure constant development of AML & Fraud function within the Bank and be in line with rapidly changing regulatory environment.

Another important function of an Governance Specialist entails developing of training materials, maintain their relevance and ensuring the organization is properly trained. This will require input from the rest of FCP teams as well as collaboration with Compliance and HR.

Additionally, Governance specialists will provide active advisory support for the rest of the Bank – projects, establishment of new products and changes to existing products.

Skills required this role:

Experience

• +3 years relevant work experience; preferably in banking industry within Legal, Compliance, AML or Risk functions

• Knowledge and working experience with AML related laws, regulations, guidelines

• Experience in development and implementation of strategy, methodology, frameworks and procedures

• Experience on creating and executing training

Education

• Higher education in Economics, Business Administration, Law, or any other related field. Relevant experience can compensate for missing degree

• Holding ACAMS and/or ICA certification in AML/KYC/Compliance is considered an advantage

The job is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible.

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A Governance, Reporting, and Controls (Governance) Specialist has a critical role in helping Santander Consumer Bank to fulfil its legal and regulatory obligations when it comes to Anti-Money Laundering (AML) activities. Santander recognizes its responsibility to ensure that Bank activities are compliant with the law at any given time, in order to protect its shareholders, customers, partners, employees, and reputation.

One of the major responsibilities of a Governance Specialist will be defining, establishing and enforcing governance, methodology, procedures & frameworks across FCP.

A Governance Specialist in cooperation with the rest of the teams in FCP and Compliance will define, develop and continuously improve quality assurance procedures and controls. This is crucial to ensure constant development of AML & Fraud function within the Bank and be in line with rapidly changing regulatory environment.

Another important function of a Governance Specialist entails developing of training materials, maintain their relevance and ensuring the organization is properly trained. This will require input from the rest of FCP teams as well as collaboration with Compliance and HR.

Additionally, Governance specialists will provide active advisory support for the rest of the Bank – projects, establishment of new products and changes to existing products.

Skills required this role:

Experience

• +3 years relevant work experience; preferably in banking industry within Legal, Compliance, AML or Risk functions

• Knowledge and working experience with AML related laws, regulations, guidelines

• Experience in development and implementation of strategy, methodology, frameworks and procedures

• Experience on creating and executing training

Education

• Higher education in Economics, Business Administration, Law, or any other related field. Relevant experience can compensate for missing degree

• Holding ACAMS and/or ICA certification in AML/KYC/Compliance is considered an advantage

The job is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible.

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Vi er på jakt etter en dyktig og selvdreven risikoanalytiker til avdelingen Market and Liquidity Risk som vil innta en spennende posisjon i Norden med eksponering mot ulike markedsrisikoer. Vi tilbyr et inkluderende og internasjonalt miljø, læringskultur, hyggelige kollegaer og mange påvirkningsmuligheter. Du vil få muligheten til å jobbe bredt, men med hovedfokus på bankens likviditetsrisiko. Du vil jobbe tett sammen med Treasury, Capital Markets, Capital Management og Financial Control i banken, samt hovedkontoret i Madrid.

Du vil være en del av Market and Liquidity Risk teamet som består av seks personer. Vi er sammen ansvarlig for bankens likviditetsrisiko, renterisiko, valutarisiko, motpartsrisiko, i tillegg til verdsettelse av finansielle instrumenter, samt analyse og rapportering på bankens ABS-transaksjoner. Teamet er en nordisk funksjon som dekker Santanders virksomhet i alle de 4 landene vi opererer i. Market and Capital Risk avdeling er en del av Risk divisjonen som har over 110 ansatte.

Som Market and Liquidity Risk Analyst vil du fokusere på følgende områder:

• Daglig / ukentlig / månedlig rapportering og datainnhenting, primært innenfor likviditet
• Følge med på utvikling i markedet og knytte dette til bankens risikoeksponering
• Analyse av data for å kunne forklare periodiske endringer i risikoindikatorene
• Regulatorisk rapportering internt, til Finanstilsynet og til morselskapet på likviditetsområdet (NSFR, LCR og ALMM)
• Bidra til analyser og utarbeidelse av bankens policyer og limitsetting knyttet til markedsrisiko
• Kontinuerlig forbedre og utvikle dagens prosesser og verktøy for risikoovervåking og datainnhenting
• Bistå og være en støttespiller for de andre på teamet for intern og ekstern rapportering, til Finanstilsynet og til hovedkvarteret i Madrid

Har du relevant arbeidserfaring og god kjennskap til det regulatoriske rammeverket for likviditet, kan du få fagansvar for likviditetsrisiko i banken og utvidet ansvarsområde.

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Quality & Complaints Specialist in Operations – Stockholm/Solna

We are looking for a Quality and Complaints Specialist in the Quality & Complaints team

Your tasks and areas of responsibility and deliveries:

• Ensure right quality and execution of daily logged Op Risk events
• Drive and ensure harmonization, efficiencies and standardization through optimizations
• Deliver on personal and business goals
• Maintain and document processes within the non-financial risk area
• Ensure that policies and procedures are followed and in cooperated in rest of Operations
• Execute training and knowledge sharing in team and across Operations to ensure correct behavior ref. GDPR and Op Risk events
• Complaints: ensure reporting and follow up on actions plan
• Monitor adequate documentation of controls across operations (Heracles driven). Review adequate control evidence on a quarterly basis, either by delegation or through samples
• Participate in monthly coordinator meetings
• Follow-up on events in own function in cooperation with managers, action owners and others. Responsibility for mitigation of risks depends on what is decided in each function and BAU process
• Participation and support the Nordic Operations in Risk Control Self-Assessment (RCSA) process and Thematic Risk assessments
• Promote and assist work on internal controls for Nordic Operations
• Participate in new tool methodology

Activities within the role:

Main process:

• Non-financial Risk/Op Risk events (support Operations within ICM, BIA and RCSA)
• Reporting (internal and external)
• Complaint handling (support and report)
• Training Inhouse

Your qualifications and skills:

• Strong communicator and good team player
• Strong ability to execute
• Highly analytical and solution oriented
• Strong ability to understand complex issues
• Passionate about risks, controls, documentation, and structure
• Data driven
• Proactive and solution driven attitude – love to succeed
• Motivate, inspire and energize your surroundings
• Structured and a doer
• Transparent, open and honest

Qualifications and experience:

• Solid understanding and experience from financial/service industry
• Good understanding and knowledge of customer/partner journeys/processes
• Highly used to and understand relevant laws and regulations
• Solid business understanding and deep knowledge of policies and procedures within areas of responsibility
• Ability to understand complex dependencies across the bank
• User experience of tools in order to support areas of responsibility and deliveries
• Ability to effectively train and covey messages to others

• Solid in written and spoken English.

• Minimum 2 experience within areas of responsibility

• Experience from the financial industry
• Knowledge within area of responsibility especially NFR risks & controls, reporting and complaints handling
• Experience working across the Nordic countries

Are you interested?

If you have the right profile, will and enthusiasm, please send your application and CV via the link.

You are welcome to contact the Quality & Complaints Team Leader – Arja Pynnönen on arja.pynnonen@santanderconsumer.fi or tel. +35 8503757454, if you have any questions about the position.

The job is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible.

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The Manager Collection Sweden provides thought leadership and strategic direction to how the local execution team perform their task and solve the customers requests. The position is key to serve the customers and vendors in an efficient and customer friendly way.

The role is responsible to drive both the efficiency, quality and professionalism in the execution team. The person will set the strategy on how the local team will execute and respond to Nordic Collection Management, vendors and customers. He/she will manage the team who are responsible for specialist and back-office tasks and service requests coming directly from the end-customers or the vendors.

He/she will have a strategic, process and people management focus. He/she will gather data and information to help drive the improvement agenda and find new and smarter ways of working. The improvement initiatives will play a crucial part into the efficiency of the Collections function. He/she will together with Country Execution Management initiate and drive processes improvement around IT systems and increase cross-boarder collaboration in the workforce.

As a member of Country Executions Management Team he/she will represent the country layer of his team and also Country Execution in a broader One Bank view. The position will work closely with the Head of Late Collections and Head of Massive Collections. The Execution teams are dependent up on the Late and Massive team executing their strategy as many of the customer interactions between the three departments are inter-related. Further, the position must manage internal and external relationships, while driving Execution excellence in the country.

Main areas in the role:

Strategic Design & Focus

• Determine the team strategy and SLAs for approaching customer requests, vendors, Legal proceedings and internal customer support and vendor managers while remaining lean and efficient
• Ensure the Execution teams execute the strategy from a local and bank perspective

Executional Excellence

• Establish best practices on a local level and share with Country Execution Management.
• Contribute to when feasible, design and standardize processes across all geographies
• Identify and specify required system functionality
• Set and identify KPIs to drive productivity and motivate for executional excellence
• Leverage predictive analytics from Analytics to develop and drive Next Best Action recommendations

Cross – Function Collaboration:

• Actively collaborate with the Lead of Country Execution in the other Nordic Countries, Head of Re-Marketing, Massive and Late to ensure that all teams are aligned in terms of priorities and processes, through Execution Management layer.

People Management

• Manage and guide the local team

• Leverage the teams local expertise when approaching and initiating new improvements initiatives

• Enable the team to develop their capabilities, and provide guidance in conflicts within the team

• Management and development of the team, including identifying and building the right competencies and skills, career development, performance management, coaching and employee engagement

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Are you looking for a new career opportunity and are interested in automation and how it can help the business to prosper and become more efficient and help our business to meet customer needs? Look no further.

We are a Nordic team working with agile methodologies, helping, and supporting our business through automation.

We are now looking for a person with IT background to join our team. The person we are looking for should preferably have worked within the IT area for couple of years or have some experience within the field of automation.

We value that you have technical commitment, good collaboration skills and a can-do attitude. You should have a great interest in digitalization, efficiencies, and optimization to help us create better customer experience for our internal and external customers. We want you to help us out on our intelligent automation journey, combining RPA with other cognitive technologies, creating more intelligent solutions.

We assume you have good communication skills and that you master English in speaking and writing. This is important since we work cross-boarders.

We think the ideal candidate will have a good mix of business processes, IT skills, business thinking and customer focus.

As an RPA specialist, you will:

• Contribute to digitalization, efficiencies, and optimization in the organization
• Contribute with knowledge sharing, support, suggest improvements and new ways of working for the automation team
• Analyze, design, develop, test, document, implement, improve, and maintain automated processes
• Work closely with all internal teams (our customers) in all phases to understand their needs, challenges, and opportunities

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Are you passionate about monitoring and ensuring good availability of critical services and applications? Do you enjoy collaborating and communicating with others, and driving and delivering great end-to-end monitoring and alert services? If so, this might be the role for you!

We are looking to boost our great team with a colleague that will join us in ensuring that we deliver the best service to our customers – all the way from creating monitoring strategy to bringing it to life in everyday operations. The role is key to our success and is valued part of our flexible and inclusive work environment.

In this position you will be responsible for:

• Creating and implementing an end-to-end monitoring strategy for the Nordic Applications portfolio and hybrid IT infrastructure.
• Managing the end-to-end monitoring and alert service, supporting both proactive and reactive purpose.
• Managing stakeholders and taking lead on any new initiatives that require new monitoring features or integration development.
• Measure deviations and notify the need for preventive maintenance
• Creating and delivering KPI reports, dashboards and make an overview of systems and its services that are monitored
• Participation in evening and weekend shifts is expected

Qualifications and experience:

• Minimum of 5 years’ experience within IT service delivery / application operations
• Minimum 3 years of Monitoring Operations experience or specialization
• Exposure to Cloud – Azure is a definite plus

Skills and education:

• Proven technical competence
• ITIL knowledge, primarily Incident, Problem and Change Management
• Competence in planning, prioritization & organization management
• Experience with wing-to-wing monitoring solutions is advantageous
• Excellent communication skills, written and oral in English.
• Bachelor’s Degree in information technology or comparable field or relevant work experience

We offer:

• Working in an international company that delivers great results, has high ambitions and is developing into the future
• A working culture that is informal, but at the same time professional and dynamic, with the opportunity to make an impact
• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

This position can be located in Norway and Denmark (Lysaker, Stavanger or Hvidovre).

Are you interested?

If you have the right profile, will and enthusiasm, please send your application and CV via the link. The job is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible and no later
than October 2nd.

You are welcome to contact Grethe Michaelsen on tel +47 414 99 239 or Nils-Petter Alvim on tel. +47 911 81 591, if you have any questions about the position.

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The Compliance and Conduct (C&C) function promotes SCB´s adherence to rules, supervisory requirements, principles of good conduct and values by acting as a second line of defense – establishing standards, identifying and monitoring risks, challenging, advising and reporting – in the interest of employees, clients, shareholders and the wider community.

We are 17 employees in C&C function which is split in two areas and now we are looking for a Senior Compliance Specialist to join our product governance and consumer protection (PG&CP) team in one of our offices in the Nordics.

Together the teams ensure a risk-based compliance framework and reporting in Santander Consumer Bank. The function is headed by the Chief Compliance Officer (CCO), who reports to the CEO and has independent access to the Board.

Your contribution to the team
The Senior Compliance Specialist will be part of the PG&CP compliance team and report to the Head of Regulatory Compliance & PG/CP.

Main responsibility of the Senior Compliance Specialist is to:

• Define, execute, update and report end-to-end activities that are part of the compliance framework, underlying programs and plan within PG&CP, focusing especially on Consumer Protection

• Advice, support, monitor and challenge the business handling of compliance risks

• Participate in compliance projects, initiatives and trainings

The Senior Compliance Specialist will actively contribute to collaboration and alignment in the C&C function. The role will include cross-unit work and Nordic responsibilities based on competencies.

MAIN DUTIES/TASKS:

• Execute activities to identify, measure, monitor and control the compliance risk profile continuously

• Design, implement, perform and update compliance monitoring and control programs within PG&CP

• Provide input to management reports and draft escalation reports in line with the reporting frameworks

• Advise and guide management at all levels on compliance related matters

• Support, challenge and monitor the business handling of compliance risks

• Encourage a strong compliance culture, providing guidance and facilitating communication, awareness and training to all leaders and employees in the organization

• Maintain an updated awareness of regulatory compliance topics and industry trends related to the area.

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Are you a developer with experience in SAS/SQL programming?

Santander is developing and growing. We are one of the biggest and most exciting financial institutions in Europe and as a company we embrace the agility to innovate. We believe in sustainability, team-based ways of working and in accepting and valuing differences between people - so do you. You need to be willing to learn, self-sufficient and flexible – so are we.

Since work is a huge part of your life, we want it to be interesting and fun. That’s why we keep up with the latest technologies, tools, and tricks of the trade and everyone has a seat at the table.

We are looking for a Collection Analyst - SAS Developer to develop an important role supporting, initiating activities and driving the overall performance of the Nordic Collections Business Unit.

As Collection Analyst will be responsible for providing data analysis and developments to optimize the Collections activities. Our analytics are aimed at enabling the optimal recovery strategy and results.

The Collection Analyst is seeking for requested and needed improvements regarding data sources, analytical tools and developments, always in an effective and collaborative communication between stakeholders.

Areas of responsibility include:

Analytics & developments

• Data Extraction and Data Mining covering all Collections processes

• Responsible for Data and Analysis of all Collection phases and systems developments

• Implementation of new Data Projects and Tools

• Implementation and analysis of strategies and campaigns

• Optimization of results and processes

• Measuring providers activities and design & control of data systems

• Support Digital and Innovation initiatives

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Har du ett starkt intresse för kundrelationer och trivs med kundkontakt? Vill du arbeta i ett team som har gemensamma målsättningar och där vi möter framgångar och motgångar tillsammans?

I rollen som kundservicemedarbetare arbetar du med inkommande samtal och mejl från bankens både befintliga och potentiella kunder. Din arbetsuppgift är att hitta rätt lösning till kunden och du administrerar sedan ärendena i affärssystemet. Du ingår i ett team med en närvarande teamledare som motiverar dig och ger dig stöd i arbetet. Du erbjuds goda utvecklingsmöjligheter.

Arbetsuppgifter

Som kundservicemedarbetare kommer du;

Via telefon ta emot samtal från både nya och befintliga kunder för frågor kring våra lån och krediter

Vid inkommande samtal erbjuda både nya och befintliga kunder tilläggstjänster och informera om hela bankens produktportfölj

För att trivas i rollen är du försäljnings- och resultatinriktad och du tycker om att supportera och hjälpa andra i ditt arbete. Du är självgående och har lätt för att driva ditt arbete framåt och gör det med hög kvalité. Då rollen innebär uteslutande både intern och extern kontakt är du social och har god kommunikativ förmåga. För att lyckas i rollen är du målinriktad och motiveras av att prestera högt.

Kvalifikationer

Vi söker dig som

• Troligtvis har ett eller ett par års erfarenhet från tjänster inom kundservice/försäljning/butiksarbete/restaurang eller liknande.

• Mycket meriterande är om du arbetat med försäljning/kundtjänst via telefon alternativt arbetat med fordonsfinansiering och sparkonton.

• Som person drivs du av att arbeta efter mål och uppföljning och triggas av utmaningar i ditt arbete.

• Du talar och skriver obehindrat på såväl svenska som engelska.

• Du har systemvana så har lätt för att sätta dig in i nya affärssystem.

ÖVRIG INFORMATION

Tjänsten är på heltid och placering är på kontoret i Solna nära T-bana Solna Strand.

Om ovanstående passar in på dig så tveka inte med att söka tjänsten snarast. Vi intervjuar fortlöpande.

Frågor? Mitra Imhoof - mitra.imhoof@santanderconsumer.se - +46 761362231

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We are looking for a Campaign Manager for products in the Swedish market who can execute and develop life cycle program and ad hoc campaigns for all products to improve customer experience and customer loyalty, and increase repeat sales, up-sales, and cross sales.

This role is a part of our Nordic CRM team.

Main task and responsibilities

As CRM Campaign manager you are Responsible for local journeys in Marketing Cloud and develop best practice journeys that can be used in other countries. Development and planning of Nordic Focus Area journeys with the involvement of other CRM Campaign Managers, CRM Data Specialists, and our CRM Technical Specialist.

You are also responsible for all written communication towards existing customers and local CRM programs. You will build strong customer value proposition programs together with the rest of the CRM team and the marketing team. Drive innovation for CRM initiatives to drive competitiveness. Coordinate the execution of CRM campaigns.

You must build customer and execute journeys in Marketing Cloud, setting up content and text for emails, letters, customer surveys, etc. KPI tracking, monitor, analyze, evaluate, and adjust ongoing journeys and activities to improve results.

To succeed you must work with internal stakeholders and partner to develop aligned customer journeys to improve customer satisfaction.

Personal Characteristics

• Ability to adapt proactively and quickly to changing environments and markets.
• Highly collaborative and service-oriented mindset.
• Work well with other people, stakeholders, and partners.
• Interest and curiosity on how we improve customer satisfaction and customer journey.
• Innovative mindset - ability to change the "status quo" to keep and strengthen our competitiveness.
• High working capacity and strong motivation for the role.
• Very good in writing messages and communication in Swedish.
• Is comfortable with speaking and writing in English.
• Team player!

Competencies and Skills

• Strategic knowledge about 1:1 CRM marketing, loyalty, and life cycle programs.
• Strong knowledge of campaign management, automation, and e-mail marketing. Including knowledge on how to create emails, letters, etc.
• Broad marketing knowledge and experience.
• Very good commercial / business understanding.
• Understands how to improve customer satisfaction and customer loyalty and drive cross sales, up-sales, etc.
• Knowledge of common CRM communications channels such as email, SMS, print letters, telemarketing, etc.
• Banking or insurance knowledge is a plus.

Preferred Experience & Education

Higher education within marketing, information systems, business, or equivalent experience with proven results for 3-5 years' experience in relevant role.

We offer

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

This position is located in Solna.

Interested?

If you have the right profile and enthusiasm, please submit your application and CV as soon as possible and no later than September 26th
2022. Applications are considered on an ongoing basis.

If any questions feel free to contact recruiting Leader, Dan Friden at dan.friden@santanderconsumer.no

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In a world of uncertainty, risk management becomes key – do you want to be a part of our Risk team?

Would you like to start your career in one of the world’s largest financial institutions and help us to become a world leader in risk management? The Risk department is responsible for all matters related to Credit, Market and Operational Risk as well as Enterprise Risk Management across the business units in Norway, Sweden, Finland, and Denmark.

Joining the Risk department provides an immersive 12-month assignment with potential for extension, where you will have the opportunity to be part of an international consumer finance business; and discover several facets of Risk management. Moreover, you will apply your knowledge in practice whilst finding challenge in your daily tasks with the support of an experienced team. This will give you exposure to an exciting live working environment and an opportunity to get involved in real life projects - all while building the relationships that will influence your entire career.

The Risk department in Santander Consumer Bank AS consists of 7 Risk areas ranged from Credit Risk, Enterprise Risk Management, Market & Capital Risk, Risk Infrastructure & Advanced Analytics to Non-Financial Risk with a total of 120 employees across the Nordic region.

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Voit jättää meille avoimen hakemuksen. Olemme sinuun yhteydessä, mikäli meillä aukeaa osaamistasi vastaava tehtävä.

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