Vil du være med til at opbygge fremtidens bank i Norden?

Santander Consumer Bank, en del af Europas største finanskoncern, søger en engageret Backoffice Consultant til en tidsbegrænset stilling på 37 timer fra 1. maj 2025 til 31. december 2025. Bliv en del af et spændende og udfordrende miljø med gode og dygtige kolleger, og hvor du får mulighed for både faglig og personlig udvikling.

Jobbet

Du vil som Backoffice Consultant have daglig kontakt til vores autoforhandlere og slutkunder, både skriftligt og telefonisk. Du vil indgå i et team på i alt 11 kolleger, hvor vi sammen skal komme i mål med dagens deadlines. Du vil blive oplært af en af din kollegaer så du kommer godt ind i dit daglige arbejde.

Dine opgaver bliver blandt andet:

• Yde daglig service til forhandlere, partnere og slutkunder gennem telefonisk og skriftlig kommunikation.
• Behandle og afregne daglige indkomne kontrakter til forhandlere og privatkunder.
• Deltage i afdelingens ad hoc-opgaver og bidrage til teamets succes.

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Do you want to be part of a highly diverse international team working together to deliver on IFRS9 loan loss information? We are looking for you if you have an analytical mindset, take initiative and enjoy working in collaboration with others. Our team performs in a highly integrated environment preparing risk reporting for a broad range of stakeholders. We excel at working with data and analytics to provide insight into our bank’s risk and opportunities. We are looking for a well-rounded individual who has worked with reporting before and has experience in working with documenting the finer points of applying IFRS9.

The Risk MI department is a part of the Enterprise Risk Management function and is made up by a Nordic team of analysts and specialists with main focus on reporting and investigation of credit risk related matters.

As Senior Risk MI Specialist, your main area of responsibilities covers the running and upkeep of the IFRS9 Engine and the Santander Nordic Default engine to support the bank's provision process and the reporting of losses in accordance with IFRS9 throughout its reporting cycles: pre-close, month close, budgeting and forecasting. You will support the Risk MI team in proving supporting analysis to transform the data reported into meaningful management information.

You will be interacting with our HQ counterparts, our local IFRS team and our auditors in matters related to the IFRS9 provisioning process. Change management and related controls are an important aspect of your responsibilities to ensure high quality and continuity, and will require collaboration with IT and Data management teams. As steward of our IFRS9 data asset, many reporting and change initiatives will require connection to our data in a structured way, which you will play a key role in delivering.

You will be working with a Nordic team, supporting the end-to-end closing process for the bank where your responsibilities include proactive planning, monitoring and mitigating action to ensure delivery on time and with quality.

You will be working in a vital area of Santander´s risk strategy and your daily job will involve collaboration across the different departments inside Risk such as Risk Data and Modelling teams to support the IFRS9 model update process for the bank and to help deep dive on analytics to understand the loss results associated to various product lines.

Data is an essential part of all risk processes to identify, measure and mitigate risks inherent to our core business activities.

Main activities

• Performing data mining/extraction and analytics to problem solve, understand closing results and improve forecasting capabilities while using BI tools for results visualization, reporting improvements and automation
• Delivering on process improvements towards common, documented, best practice ways of working with various stakeholders in the company (current development on transitioning report/processes to Python)
• Performing monthly reports, processes and analysis for loan losses across a mix of products and/or countries
• Working together with Risk and Business Units in driving change processes for improvements, harmonization and regulatory updates
• Implementing updates to internal policies and upkeeping documentation for reporting and accounting decisions related to loan losses (e.g. accounting memos)

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The People Analytics Lead plays a key role in transforming HR data into strategic insights and ensuring best in class People Analytics practices. The role involves deep diving into HR metrics and reports to optimize data accuracy and efficiency in the Global Master data tool (Workday) and HR dashboards as Data Steward.

Furthermore, the People Analytics Lead will be key user of HR tools, provide training to People & Culture team and leaders on tools and HR metrics, next to leading HR tech projects.

The position reports to Head of HR Operations and the role can be located in either Norway (Oslo or Stavanger), Sweden (Stockholm), Finland (Helsinki) or Denmark (Copenhagen).

Key accountabilities

People Analytics

• Act as Data Steward and perform monthly quality control on all employee data in Workday to comply with global HR Metrics
• Monthly absence and FTE reporting
• Control of People Analytics data in HR dashboards and tools (Power BI, ECHO…)
• Follow-up and respond on People Analytics & Tech inquiries in our HR channels (Common e-mail inbox, SD chat and ServiceNow)
• Workday loads (mass upload of data)
• Create and maintain guides on processes to secure proper management of employee data
• Collaborate and contribute on People & Culture delivery in the bank’s Annual Report and CSRD report
• Reporting of HR metrics to relevant stakeholders upon request
• Lead and/or participate in different People & Culture Analytics or Tech projects

Reward Analytics

• Keep Workday accurate with:
• Up to date org. structure
• Correct job profiles
• Levelling structure, segmentation and management levels
• Monthly update of Internal Benchmark tool
• Annual renewal of Internal Compensation factsheet
• Contribute on the bi-annual activity of Equal Pay GAP and Gender Pay Gap
• Support with the bi-annual assessment of the Corporate and local Material Risk Takers
• Participate in the annual Bonus and Salary review process by creating Master file(s) for HRBPs, Leaders and Union parties
• Participate in audits (internal/external)

KPI Ownership

• Ensure 100% accuracy in recording employee data & absence data in Workday
• Timely fullfilment of data quality controls (Workday, HR Dashboards, ECHO..)
• Timely fullfilment of monthly, quarterly and annual reporting
• Timely fulfillment of EIB uploads and updates of local tools

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Join Our Team as a Due Diligence Team Leader at Santander!

Are you ready to take on an important role in our mission to prevent financial crime? At Santander, we believe that you can make a significant impact in ensuring that we meet regulatory requirements and uphold industry standards. As our Due Diligence Team Leader, you will be at the forefront of our efforts to protect our customers and our bank.

In this role, you will implement our strategy for preventing financial crime by leading our customer due diligence measures. Your expertise will be crucial in adapting to the rapidly changing regulatory environment, ensuring that we are always one step ahead.

What You’ll Do:

• Lead with Purpose: You will secure timely reviews and manage customer due diligence processes, ensuring that we maintain the highest standards of quality and integrity in our work.
• Collaborate and Support: Working closely with the Head of Investigation & Due Diligence, you will help shape the strategy for our team, defining responsibilities and ways of working that empower us to meet regulatory requirements and market expectations.
• Build Strong Relationships: You will foster strong connections with our Operations and Commercial departments, as well as our HQ, ensuring seamless communication and collaboration.
• Empower Your Team: You will provide the tools and support necessary for your team members to excel in their tasks, building a strong and cohesive unit.
• Drive Continuous Improvement: Together, we will implement and enhance our strategy and framework, ensuring that our processes are efficient and effective.
• Facilitate Cooperation: You will ensure smooth collaboration with stakeholders, enabling effective controls across all lines of defense and contributing to a robust Financial Crime Prevention environment.

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Are you ready to lead the change in risk governance and make a significant impact at Santander Nordics?

Then join our Risk Governance Team within the Enterprise-Wide Risk Management (EWRM) function. We are seeking a Senior Risk Governance Analyst to oversee our end-to-end governance processes, including committee management, internal regulations, and risk culture promotion.

Our team closely collaborates with the Chief Risk Officer and other teams in the Risk function, plays a crucial role in ensuring clear oversight of internal and external regulations, and is a foundational element of bank-wide internal governance.

Additionally, the team is pivotal in driving the bank's risk culture plans and appraising risk performance management. We partner closely with other functions of the bank and serve as a liaison with Santander Spain on global initiatives.

Key Responsibilities

• Committee Management: Design and coordinate the annual committee plan, manage agendas, and facilitate meetings for key executive committees (RCCo, RACo), ensuring all major risk decisions are made and monitored effectively.
• Internal Regulations: Ensure compliance with internal regulations (policies, procedures, models), drive the annual review process, and maintain the Group’s Master Governance File. Host Risk Governance forums to promote best practices and maintain close dialogue with Santander HQ in Madrid to anticipate new regulations.
• Risk Culture Promotion: Foster a strong risk culture aligned with Santander’s values through workshops, training, and communication initiatives, ensuring all employees are engaged in risk management activities.
• Communication: Manage stakeholder communications, including Risk Town Halls and newsletters, and maintain the Risk SharePoint site to facilitate effective communication related to risk management across the organization.
• Risk Operations: Have overview and deep understanding of Risk internal operations to provide support and drive processes when required, including risk event planning, coordinate HQ initiatives related to Risk Governance, and assist the Risk Leadership Group with strategic tasks as needed.

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As External Recovery Lead you play a key role in our collections team, overseeing the follow up of our external collection agencies.

In this role you will actively develop, optimize and manage our Nordic external recovery processes. Your will drive initiatives such as special campaigns targeting specific focus groups, handling everything from planning, execution to follow-up, reporting, and best practices sharing.

To succeed, you will build strong working relationships with our vendors, closely monitoring their performance through key performance indicators (KPIs) and benchmarking. You will provide clear direction, inspire and coordinate their efforts, and keep them focused on achieving objectives.

Additionally, you will be responsible for training and coaching external teams to ensure they deliver the best possible customer experience. Since collections plays a crucial role in our customers' lifecycle, maintaining quality control is essential. Through regular quality assessments, we ensure compliance with regulations and internal policies.

Frequent on-site visits and conference calls will be part of your routine, and you will also handle ad-hoc reporting.

You will work in a Nordic team that values collaboration. Close collaboration with both internal and external stakeholders are crucial for your success

Main Responsibilities will be:

• Strategy implementation: Ensure recovery processes align with the overall strategy.
• Vendor Management: Actively manage vendor performance, share and implement best practices, monitor KPIs, design and run targeted campaigns.
• Cross-Functional Cooperation: Work closely with internal and external stakeholders to drive results.

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